Privacy Policy for Openmind™

Last updated: 10 June 2026

This Privacy Policy explains how Truthsayers Ltd collects, uses, stores and protects personal information when people use Openmind™, including assessment participants, coaching clients, practitioners, practitioner applicants, referral partners, website visitors and other users of the Openmind platform.

Openmind™ is a personality insight and self-awareness platform. It helps individuals and practitioners explore personality traits, attitudes, implicit and explicit responses, and areas for reflection. Openmind is intended to support personal development, coaching, learning and professional conversations. It is not a medical, diagnostic, therapeutic, recruitment-screening or clinical decision-making tool.

This Privacy Policy applies to:

  1. individuals who complete an Openmind assessment or receive an Openmind report;

  2. practitioners, coaches, consultants and other professionals who use Openmind with their clients;

  3. people who apply to become, or train to become, Certified Openmind™ Practitioners;

  4. users of our websites, platform, events, forms, newsletters and related services.

In this policy, “we”, “us” and “our” means Truthsayers Ltd, trading as or operating Openmind™ and related Truthsayers technologies.

1. Who we are

Data controller: Truthsayers Ltd
Company: Truthsayers Ltd, United Kingdom
Website: openmindglobal.io
Contact email: contact@openmindglobal.io
Postal address: 6 Fairview Close, Nailsworth, Stroud, Gloucestershire GL6 0AX United Kingdom

For some uses of Openmind, Truthsayers Ltd acts as the data controller. For example, we are generally the controller when we operate the platform, manage practitioner accounts, process practitioner applications, provide training, manage payments, handle support requests, improve the service, administer security, and comply with legal obligations.

Where an independent practitioner uses Openmind with their own client, that practitioner may also be an independent data controller for their own client relationship. This means the practitioner is responsible for explaining how they use your information in their own practice, including how they record notes, manage client files, provide coaching or consulting services, and share or retain materials outside the Openmind platform.

In some circumstances, Truthsayers Ltd may act as a processor for a practitioner or organisation. Where this applies, we process personal data on their documented instructions and under appropriate contractual terms.

2. What Openmind does

Openmind helps individuals explore personality, attitudes, preferences and self-awareness. The assessment captures both:

  1. explicit responses, meaning considered answers given by the participant; and

  2. implicit responses, meaning automatic or immediate response patterns captured during the assessment experience.

Openmind reports may include personality dimensions, trait scores, implicit and explicit comparisons, differences between those responses, written interpretations, charts, summaries and reflection prompts. These outputs are designed to help individuals understand themselves more deeply and to support a constructive debrief with a trained practitioner.

Openmind reports are not intended to rank people, judge personal worth, diagnose health conditions, predict behaviour with certainty, or make automated decisions about employment, credit, insurance, healthcare or legal matters.

3. Personal information we collect

The personal information we collect depends on how you use Openmind.

3.1 Information about assessment participants and coaching clients

We may collect:

  1. name;

  2. email address;

  3. assessment invitation details;

  4. responses to assessment statements;

  5. response timings, interaction data or related implicit response data;

  6. explicit response data;

  7. generated scores, charts, summaries and report content;

  8. practitioner or organisation associated with the assessment;

  9. completion date and time;

  10. technical information such as device type, browser, IP address and log data;

  11. communications with us, such as support requests;

  12. consent records, where applicable.

Depending on the context, an Openmind report may also reveal or suggest information about personality, emotional tendencies, stress, anxiety-related self-perceptions, confidence, vulnerability, empathy, interpersonal preferences, decision-making style, working style or related personal characteristics.

We do not intend Openmind to collect medical diagnosis information. However, because some assessment content and report interpretation may touch on emotional wellbeing or personal vulnerability, we treat assessment and report data with care.

3.2 Information about practitioners

If you are a practitioner, applicant, trainee or partner, we may collect:

  1. name;

  2. email address;

  3. phone number;

  4. professional title;

  5. business name;

  6. business address or location;

  7. country and region;

  8. profile photograph or mugshot, if provided;

  9. biography, qualifications, experience, industry preferences and professional profile information;

  10. accreditation, training and certification status;

  11. account login details;

  12. payment, billing and transaction records;

  13. VAT or tax-related information where relevant;

  14. referral code and referral activity;

  15. client or assessment administration records;

  16. support, event, webinar and training communications;

  17. marketing preferences;

  18. usage data relating to the practitioner dashboard and platform.

Where practitioners choose to appear in an Openmind practitioner directory, we may publish selected profile information such as name, photo, title, location, business name, profile description, qualifications, industry focus, rating or review information, and contact or booking information.

3.3 Information about website visitors

When you use our websites, we may collect:

  1. IP address;

  2. device and browser information;

  3. pages visited;

  4. referral source;

  5. cookies and similar technologies;

  6. form submissions;

  7. newsletter sign-up information;

  8. event registration information;

  9. analytics and performance information.

3.4 Information from third parties

We may receive information from:

  1. practitioners who invite clients to complete Openmind;

  2. organisations that purchase or administer Openmind assessments;

  3. payment processors;

  4. referral partners;

  5. email, CRM, webinar or event platforms;

  6. analytics, hosting, security and technical service providers.

4. How we use personal information

We use personal information to:

  1. provide access to the Openmind platform;

  2. invite participants to complete assessments;

  3. administer assessments;

  4. generate Openmind reports;

  5. make reports available to the relevant participant, practitioner or organisation, depending on the arrangement;

  6. support practitioner-led debriefs and coaching conversations;

  7. manage practitioner accounts, training, certification and accreditation;

  8. maintain practitioner directories or profiles, where applicable;

  9. process payments, invoices, refunds and referral payments;

  10. provide technical support and customer service;

  11. send service messages about accounts, assessments, events or platform changes;

  12. send marketing communications where permitted;

  13. monitor platform performance, security and usage;

  14. prevent fraud, misuse and unauthorised access;

  15. improve Openmind, including report wording, usability, reliability and product features;

  16. create aggregated or anonymised insights and statistics;

  17. comply with legal, tax, accounting, contractual and regulatory obligations;

  18. manage complaints, disputes or legal claims.

We do not sell personal information.

5. Lawful bases for processing

Where UK GDPR or similar data protection law applies, we rely on one or more lawful bases depending on the purpose.

5.1 Contract

We process personal information where necessary to provide Openmind services, manage accounts, deliver reports, administer practitioner training, process purchases, and fulfil our contractual obligations.

5.2 Legitimate interests

We may process personal information where necessary for our legitimate interests, provided those interests are not overridden by individual rights and freedoms. This may include improving Openmind, securing the platform, managing support, understanding usage, developing practitioner relationships, preventing misuse, and running our business.

5.3 Consent

We may rely on consent for certain activities, such as optional marketing communications, certain cookies, publication of optional practitioner directory information, testimonials, case studies, or where explicit consent is required for particular processing.

5.4 Legal obligation

We process personal information where necessary to comply with legal obligations, including tax, accounting, consumer protection, data protection, fraud prevention and regulatory requirements.

5.5 Special category data

Openmind is not designed to collect medical records or clinical diagnosis information. However, some assessment data may be sensitive because it relates to personality, emotional self-perception, wellbeing, vulnerability, anxiety-related attitudes or similar matters.

Where information is treated as special category data under applicable data protection law, we will identify an appropriate Article 6 lawful basis and an Article 9 condition. In many cases, this may include explicit consent, although other conditions may apply depending on the context.

Practitioners and organisations using Openmind are responsible for ensuring they have an appropriate lawful basis for using Openmind with their own clients, employees, participants or service users.

6. How Openmind reports are used

Openmind reports are designed for reflection, self-awareness and development. They may be shared with:

  1. the assessment participant;

  2. the practitioner who invited or supports the participant;

  3. an organisation that arranged the assessment, where this has been made clear to the participant;

  4. Truthsayers Ltd personnel or approved service providers where necessary for support, administration, security or service delivery.

Practitioners should explain clearly to their clients how reports will be used, who will see them, whether the practitioner will retain a copy, and whether report content will be added to client notes or other professional records.

Openmind reports should not be used as the sole basis for important decisions about a person, including employment, dismissal, promotion, clinical treatment, insurance, credit, legal rights or access to services.

7. Automated decision-making and profiling

Openmind generates personality-related scores, charts, summaries and interpretations using assessment responses and response patterns. This involves profiling in the broad sense of analysing personal characteristics.

Openmind does not make legally binding decisions about individuals. It does not automatically decide whether someone should be employed, promoted, accepted as a client, treated medically, insured, financed or granted access to any service.

If any practitioner or organisation wishes to use Openmind data in a way that could significantly affect an individual, they must ensure they have a lawful basis, provide appropriate privacy information, avoid unfair or discriminatory use, and ensure meaningful human review.

8. Sharing personal information

We may share personal information with:

  1. practitioners who are connected to the relevant assessment or client relationship;

  2. organisations that lawfully arrange assessments for their people, where applicable;

  3. technology providers, hosting providers and software suppliers;

  4. payment processors and accounting providers;

  5. email, CRM, event, webinar and communication platforms;

  6. analytics and security providers;

  7. professional advisers, such as lawyers, accountants and insurers;

  8. regulators, public authorities or law enforcement where legally required;

  9. another organisation in connection with a business sale, merger, restructuring or investment, subject to appropriate safeguards.

We require service providers to protect personal information and use it only for the purposes we authorise.

9. International transfers

Some of our service providers may process personal information outside the United Kingdom or the European Economic Area. Where this happens, we use appropriate safeguards, such as adequacy regulations, standard contractual clauses, international data transfer agreements or other lawful transfer mechanisms.

Practitioners working internationally are responsible for considering any local data protection requirements that apply to their own use of Openmind with clients or organisations.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of data and the context. For example:

  1. account information may be kept while an account remains active and for a reasonable period afterwards;

  2. assessment and report data may be kept to provide access to reports, support practitioner debriefs, maintain records, improve the platform, resolve queries, and meet contractual or legal obligations;

  3. payment and invoice records may be kept for tax and accounting purposes;

  4. support communications may be kept for quality, training and dispute-resolution purposes;

  5. marketing records may be kept until consent is withdrawn or the information is no longer needed;

  6. anonymised or aggregated information may be kept indefinitely because it no longer identifies an individual.

Where a practitioner or organisation controls the client relationship, they may set their own retention periods for copies of reports, notes or client records held outside the Openmind platform.

11. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include access controls, authentication, encryption where appropriate, secure hosting, monitoring, backups, staff training and contractual controls with service providers.

No online service can be guaranteed to be completely secure. Users and practitioners should take care to protect login credentials, use strong passwords, avoid sharing reports insecurely, and notify us promptly if they suspect unauthorised access.

12. Practitioner responsibilities

Practitioners using Openmind must:

  1. use Openmind lawfully, fairly and transparently;

  2. explain to clients how Openmind works and how their data will be used;

  3. obtain any required consent or other lawful basis before inviting a client to complete an assessment;

  4. make clear whether the client’s report will be shared with anyone else;

  5. keep client reports and notes secure;

  6. avoid using Openmind in a misleading, discriminatory, clinical or determinative way;

  7. respect client confidentiality and professional standards;

  8. comply with applicable data protection laws and their own professional obligations;

  9. maintain accurate practitioner profile information;

  10. tell us promptly if they believe an account, report or client record has been accessed improperly.

Practitioners should not present Openmind as a medical diagnosis, mental health assessment, therapy tool, employment selection test, or guarantee of future behaviour.

13. Marketing communications

We may send marketing communications to practitioners, prospective practitioners, partners, organisations or users where permitted by law. This may include updates about Openmind, training, events, certification, platform features, offers or related services.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. We may still send service messages that are necessary for account administration, security, purchases, assessments or contractual matters.

14. Cookies and analytics

Our websites and platform may use cookies and similar technologies to operate the service, remember preferences, improve performance, analyse usage, support security, and manage marketing or communications.

Where required, we will ask for consent before using non-essential cookies. You can usually control cookies through your browser settings or our cookie controls where available.

15. Children and young people

Openmind is intended for adults and professional development contexts unless otherwise agreed in writing. If Openmind is used with young people, the practitioner or organisation arranging the assessment must ensure that the use is appropriate, lawful, transparent, and supported by any required parental, guardian, institutional or safeguarding arrangements.

We do not knowingly collect personal information from children without appropriate authorisation.

16. Your data protection rights

Depending on where you live and the circumstances of the processing, you may have rights to:

  1. be informed about how your personal information is used;

  2. access a copy of your personal information;

  3. correct inaccurate or incomplete information;

  4. request deletion of your information;

  5. restrict how your information is used;

  6. object to certain uses of your information;

  7. request transfer of your information;

  8. withdraw consent where processing is based on consent;

  9. complain to a data protection regulator.

These rights are not absolute and may depend on the lawful basis, the context, legal obligations and whether we or another party is the relevant data controller.

To exercise your rights, contact us at: contact@openmindglobal.io

If your Openmind assessment was arranged by an independent practitioner or organisation, we may need to involve them in responding to your request, especially where they are the data controller for your assessment or client relationship.

17. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can investigate and respond.

Contact: contact@openmindglobal.io

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner’s Office. The ICO’s website is: ico.org.uk.

If you are outside the UK, you may have the right to complain to your local data protection authority.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will take reasonable steps to notify users, practitioners or affected individuals where appropriate.

The latest version will be published on our website with the “Last updated” date shown at the top.

19. Contact us

For privacy questions, rights requests, complaints or concerns, contact:

Truthsayers Ltd
Email: contact@openmindglobal.io
Address: 6 Fairview Close, Nailsworth, Stroud, Gloucestershire GL6 0AX United Kingdom
Website: openmindglobal.io